Does my email address need verification?
Yes, if it doesn’t pass verification process, your account access will be limited for some features.
How can I get information about my account (e.g. Storage space, Account Type)?
You need to login first, and then you can see information related to your account such as storage space, account type and default/additional direct traffic on overview tab.
How can I earn more points?
You can earn points by inviting your friends and sharing files under copyright terms and conditions. You can find the amount of points per mentioned activities in details in bellow list: Activity Point(s) per activity - Friend registration 40 - Downloaded file between 5 and 200 MB 2 - Downloaded file with ppt, xls, docs, doc or pdf extension 5
How can I get detail information about my account traffic?
Login first, then My Account > Overview > View History
Can I transfer my points to friends’ accounts?
Yes, go to My Account > Overview > Send To Friends
May I deactivate my account?
Yes, you should contact Trainbit support team via (email)
Is my login secure?
Yes, your login is fully secure by Secure Sockets Layer (SSL) protocol, also your account’s information (e.g. password) are encrypted with complex algorithms that are not discoverable.
What should I do when I forgot my password?
You should use forget password and enter your email address. Trainbit will send you an email that lets you renew your password.
May I have more than one account in Trainbit?
You can have more than one account if your activities don’t violate terms and conditions, otherwise all of your accounts will be deactivated.
Do I loose my account if I am not an active user?
No, your account and its files will be kept until you decide to deactivate or delete them.